Terms & Conditions

Effective Date: 2 September 2026

Welcome to True My Trip. These Terms & Conditions govern your use of our website and the travel services, tour packages, accommodation, transportation, sightseeing and related services offered through True My Trip.

By visiting our website, submitting an enquiry, requesting a quotation, making a booking or making a payment, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. About True My Trip

True My Trip is a travel service provider offering domestic and international holiday packages, customized tours, family holidays, honeymoon packages, group tours, pilgrimage tours, hotel accommodation, transportation, sightseeing arrangements and related travel assistance.

Website: www.truemytrip.com
Email: info@truemytrip.com
Customer Support: +91-9817553312
Landline: 011-45875068
Office: Office No. 320, 3rd Floor, Jaina Tower - 2, District Centre, Janakpuri, New Delhi - 110058, India.

2. Website Use

Our website is provided for legitimate travel information, enquiries, quotations and bookings. You agree not to use the website for any unlawful, fraudulent, abusive or unauthorized purpose.

• Provide accurate and complete information when making an enquiry or booking.
• Do not submit false, misleading or fraudulent information.
• Do not attempt to damage, disrupt or gain unauthorized access to the website.
• Use the website only for lawful travel-related purposes.

3. Enquiry Does Not Mean Booking Confirmation

Submitting an enquiry form, contacting us by phone, email or WhatsApp, or requesting a quotation does not create a confirmed booking.

Our travel representative may contact you to discuss travel dates, destination, number of travellers, hotel category, transportation, sightseeing, meals and other requirements. A booking is confirmed only after the quotation is accepted, the required payment is received and written confirmation is issued by True My Trip.

4. Quotations and Availability

All quotations are subject to availability. Hotels, vehicles, flights, trains, sightseeing tickets, activities and other travel services may become unavailable or their prices may change before confirmation.

If the requested service is unavailable, we may offer a suitable alternative. Any applicable difference in price will be communicated before confirmation.

5. Package Prices

Package prices may vary according to travel dates, season, number of travellers, hotel category, room availability, vehicle category, supplier rates, government taxes, airline or railway fares, festivals, holidays and other operational factors.

Prices displayed on the website are subject to the inclusions, exclusions, validity and availability mentioned on the relevant package page or quotation. A displayed price should not be considered a guaranteed booking price until confirmed in writing.

6. Booking and Payment

The applicable advance payment and payment schedule will be communicated in the quotation or booking confirmation.

• Bookings are subject to receipt of the required payment.
• Payment deadlines communicated in the quotation must be followed.
• If payment is not received on time, reserved services may be released without liability for later availability or price changes.
• Any applicable payment gateway, banking or transaction charges will be communicated where relevant.

Accepted payment methods may include bank transfer, NEFT, RTGS, IMPS, debit/credit card or other payment methods made available by True My Trip.

7. Booking Confirmation

A booking is considered confirmed only when the required payment has been received and True My Trip has issued confirmation of the applicable services. Verbal discussions or tentative reservations do not constitute final confirmation.

8. Hotel Accommodation

Hotel accommodation will be provided according to the category and details stated in the confirmed booking.

• Hotel check-in and check-out times are determined by the respective hotel.
• Early check-in and late check-out are subject to availability and may involve additional charges.
• Room views, adjoining rooms, bed preferences and other special requests are subject to availability unless specifically confirmed in writing.
• Hotel policies regarding children, extra guests, meals, damages and additional services may apply.

9. Transportation and Transfers

Transportation will be provided according to the vehicle category and itinerary confirmed in the booking. Vehicle type is subject to availability.

Additional kilometres, route changes, waiting time, parking, permits, tolls, entry fees or services not included in the confirmed package may incur additional charges.

10. Sightseeing and Itinerary Changes

Travel itineraries are planned according to the selected package. The order of sightseeing may be changed for operational reasons without materially reducing the overall services included.

Changes may occur because of weather, traffic, road conditions, government restrictions, attraction closures, local regulations, natural events, strikes, safety concerns or other circumstances outside our reasonable control. Where reasonably possible, True My Trip will try to arrange a suitable alternative.

11. Cancellation Policy

Cancellation charges depend on the date of cancellation and the cancellation rules of the hotels, airlines, transport operators and other suppliers involved in the booking.

Unless a different cancellation policy is specifically stated in the customer's confirmed quotation, the following general schedule may apply:

Important: The exact cancellation amount is determined by the cancellation terms applicable to the confirmed booking and the relevant suppliers. Flights, special fares, peak-season hotels, permits, activities and other services may have stricter or non-refundable conditions.

12. Refund Policy

Where a refund is applicable, the refundable amount will be processed after deduction of applicable cancellation charges, supplier penalties, non-refundable components, payment processing charges and other applicable amounts.

Refund processing time may depend on the supplier, bank, payment gateway and payment method. Unused services voluntarily declined by a customer after commencement of the trip are generally non-refundable unless otherwise agreed in writing.

13. Rescheduling and Date Changes

Requests to change travel dates must be made as early as possible. Rescheduling is subject to availability and the policies of hotels, airlines, transport operators and other suppliers. Any additional cost resulting from a change in travel dates will be payable by the customer where applicable.

14. Force Majeure

True My Trip shall not be responsible for delay, cancellation, alteration or inability to provide services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, floods, earthquakes, landslides, strikes, riots, civil disturbances, government restrictions, war, terrorism, epidemics, pandemics, road closures, transport disruptions, airline disruptions, supplier closures or other unforeseen events.

We will make reasonable efforts to assist customers and seek alternative arrangements where practical. Any refund remains subject to the policies of the relevant suppliers.

15. Customer Responsibilities

Customers are responsible for providing correct information and complying with applicable travel requirements.

• Carry valid identification and travel documents.
• Arrive at airports, railway stations and departure points on time.
• Comply with hotel, transport, attraction and local authority rules.
• Pay for personal expenses and services not included in the package.
• Take reasonable care of personal belongings and valuables.

16. Passports, Visas and Travel Documents

Customers are responsible for maintaining valid passports, visas, permits, identification documents, travel insurance and any other documents required for their journey.

Visa approval is subject to the relevant embassy, consulate or immigration authority. True My Trip does not guarantee visa approval unless a separate written service guarantee is expressly provided.

17. Third-Party Service Providers

Travel packages may include services supplied by independent hotels, airlines, railways, transport operators, restaurants, sightseeing providers, guides, activity operators and other third parties. Such services are subject to the operating terms and policies of the respective service providers.

18. Website Information and Images

We make reasonable efforts to keep website information accurate and updated. However, destination photographs, hotel images, room images, vehicle images and other promotional materials may be illustrative and may not always represent the exact room, view, vehicle or service supplied.

Where there is a difference between general website information and the customer's confirmed quotation, the confirmed booking documentation will generally govern the applicable package.

19. Promotional Offers

Promotional prices, discounts and special offers are subject to availability and the conditions stated with the relevant offer. Offers may have restrictions based on travel dates, hotel category, minimum booking value, number of travellers, seasonal periods or other conditions. Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or promotions.

20. Personal Information

Information submitted through our website may be used to respond to enquiries, prepare quotations, process bookings, arrange travel services, provide customer support and communicate service-related information.

Please read our Privacy Policy for information about how personal information is collected and handled.

21. Intellectual Property

Unless otherwise stated, the website content, text, logos, graphics, photographs, design elements and other materials are owned by True My Trip or used with appropriate permission. Content may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

22. Limitation of Liability

True My Trip will make reasonable efforts to provide the services confirmed in a customer's booking. However, we shall not be responsible for losses, delays, additional expenses or service failures caused by circumstances beyond our reasonable control or by the acts or omissions of independent third-party suppliers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Complaints and Customer Support

If you experience an issue during your trip, please contact True My Trip as soon as reasonably possible so that we have an opportunity to assist or attempt to resolve the matter.

True My Trip
Office No. 320, 3rd Floor, Jaina Tower - 2, District Centre, Janakpuri, New Delhi - 110058, India.
Phone: +91-9817553312
Landline: 011-45875068
Email: info@truemytrip.com

24. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India. Subject to applicable law, disputes relating to services provided by True My Trip shall be subject to the jurisdiction of the appropriate courts in New Delhi, India.

25. Changes to These Terms

True My Trip may update these Terms & Conditions from time to time to reflect changes in services, business practices, applicable requirements or website functionality. The updated version will be published on this page with the applicable effective date.

26. Acceptance of Terms

By submitting an enquiry, requesting a quotation, accepting a quotation or making a payment, you acknowledge that you have read and understood these Terms & Conditions and agree to the terms applicable to your booking.